Telecoms - Customer service excellence right down the line Telecoms Icon

Every telecommunications player is focused firmly on building shareholder value. Establishing, maintaining and growing the customer base that is the heart of real value is all about differentiation: differentiation through customer service excellence. Celerant works with telecommunications leaders, right across their value chains, to help align their operations to the delivery of excellent service to their customers.

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Case Studies
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Research & Perspectives
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Telecoms Credentials
  • Over 70 successful telecom projects
  • Worked with 4 of the top 10 Telecoms companies
  • Saved in excess of $1.5 billion for our Telecom clients
  • Active in the sector for over 10 years
Client Quotes
Project Snapshots
Global Mobile Telecoms Company
Creating a cohesive company

This rapidly growing client needed to align its value chain across Europe to Customer requirements and realise the vision of ‘One Company’, Celerant steered the organisational redesign.

  • Company-wide commonality in working practice and terminology
  • Streamlined organisational structure, ensuring centralised efficiencies linked to local customer needs
  • 20% increase in efficiency
  • Harmonised KPIs for the measurement of cross national network, IT and service performance

Contact one of our Telecoms experts to find out how we can help your business.

Owen Williams Europe
+44 20 8338 5000 eMail
Lynn Cowan US
+1 781 674 0400 eMail
Areas of Expertise
  • Integration of IT and Network Operations
  • Network Operations Improvement
  • Supply chain Optimisation
  • Organisational redesign
  • Process Excellence and Redesign
  • Product Diversification
  • Market Saturation